FAQ
Questions? We've got answers.
FAQ
When will my NIPYATA! arrive?
Your NIPYATA piñata will arrive in 2 - 6 business days and Drinkable Cards will arrive in 2 - 4 business days after your order is placed. We ship on non-holiday business days. Want it delivered on a specific date? Please select your Deliver By Date when you place an order so that we can ensure this boozy beauty arrives in time for the debauchery. Delivering to a vacation home, Airbnb or hotel? Email Us at hola@nipyata.com after you submit your order and let us know, so we can ensure delivery.
Can you expedite my order?
We can expedite orders for an additional Shipping & Handling Fee. Please email hola@nipyata.com if you need an item delivered fast. For West Coast orders of Drinkable Cards, please check BevMo! and GoPuff websites for same day delivery availability as well.
Are there any shipping restrictions?
We currently cannot deliver NIPYATA! products that contain alcohol to: AL, ND, SD and UT. Orders placed for delivery to any of those states will be canceled and the payment will be refunded.
For best results, ship your NIPYATA! to a Business Address. If you ship it to your home, and nobody 21+ is present to sign, it will be returned to sender. Then your party will stink.
How does delivery work?
You'll receive a tracking number when your order ships and you'll need someone 21+ to sign for the delivery. If no one is home, the carrier will hold the package at its local facility and re-attempt delivery three times before returning the shipment to us. For best results, have your NIPYATA! delivered to a business address or ship to a local UPS Store or FedEx Location for pickup.
What is your Return Policy?
We have a 100% Satisfaction Guarantee on all products sold at NIPYATA! - Please email us at hola@nipyata.com if there are any issues with your purchase.